An arrogant young man in a coffee shop who acknowledges the kindly elderly waitress with the merest nod of his close cropped head -- truly hateful.
To try very hard to prepare properly for a trip into the cold and to find one has left one's passport in the room -- oh how hateful.
2. Pleasant incidents
To lose a red glove at he festival, visit the lost and found and find seven policemen around it, in a state of perturbation. How pleasant!
The snow flakes melting on a woman's head as she waits at a pedestrian crossing.
Long crocodiles of Japanese infants. wrapped up and holding hands, their bright colours stark against the snow -- can anything be more pleasant?